First & foremost this mug came out beautiful! I added clip art and explained what I wanted and it was exactly what I wanted. I received the first package and the mug arrived completely smashed (thanks UPS!). I told Taryn what happened & she sent a new mug out the very next day.. and I just got it yesterday(still before Christmas). When it came, it was well worth the wait! Very happy with this shop & this purchase !!